When you first decide to open an online store, your instinct is almost always visual. You imagine a sleek logo, a perfect color palette, and a homepage that looks like a work of art. You want your brand to stand out, look professional, and impress anyone who clicks the link. New merchants naturally believe that a beautiful store is a trustworthy store. However, a hard truth often separates successful merchants from frustrated ones: customers don't buy "pretty." They buy "clear."
